Today, the Canadian Radio-television and Telecommunications Commission
(CRTC) closed its investigation into Rogers Communications’ Internet
traffic management practices. The CRTC is satisfied that Rogers has
addressed its concerns regarding the company’s practice of slowing down
certain types of Internet traffic.
The CRTC reviewed a complaint from the Canadian Gamers Organization. Once
an enforcement action was launched, Rogers cooperated and changed its
traffic-management practice. The company then announced that its traffic
shaping policy would be phased out for all customers by December 2012.
“We are committed to ensuring that Canadians receive good value for the
money they spend on communications services,” said Andrea Rosen, the
CRTC’s Chief Compliance and Enforcement Officer. “Canadians voiced their
concerns about certain traffic-management practices and we have acted upon
them. Our enforcement efforts are helping to bring about more reliable
Internet services for consumers.”
Under the CRTC’s policy, Internet service providers (ISPs) are encouraged
to invest in their networks to address increases in online traffic. Should
other measures be required, ISPs can apply certain traffic-management
practices to prevent or respond to network congestion. In either case, an
ISP must tell their customers in advance if they intend to use these
practices.
The CRTC takes all complaints seriously and has established an enforcement
process to ensure their timely resolution.
CRTC letter to Rogers
http://www.crtc.gc.ca/eng/archive/2012/lt120628.htm
CRTC letter to Rogers Communications, February 29, 2012
http://www.crtc.gc.ca/eng/archive/2012/lt120229.htm
CRTC letter to Rogers Communications, January 20, 2012
http://www.crtc.gc.ca/eng/archive/2012/lt120120.htm
News release, “CRTC improves complaints resolution process for Internet
traffic management practices,” September 22, 2011
http://www.crtc.gc.ca/eng/com100/2011/r110922.htm
How to make a complaint about your Internet service
http://www.crtc.gc.ca/eng/info_sht/t1043.htm
The CRTC
The CRTC is an independent public authority that regulates and supervises
broadcasting and telecommunications in Canada.
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kakonged
Oh, that is what they are doing? That is jut too much power….that is scary.